Frequently asked questions

No. One bag of cement is a real order. Wholesale rates apply whether you are buying a single piece or a full truck load — nothing is held back for bulk buyers.

Because a product is sold in the units you actually buy it in — piece, metre, bag, mini truck load, full truck load. Each size carries its own price, stock and delivery charge, so you are never converting in your head. Pick the size on the product page and the price updates with it.

You can browse and get prices freely. To place an order we need somewhere to deliver and a number to call, so you sign in first — with your mobile number and a one-time code, no password to remember. You can also send a requirement without any account at all; see below.

Use Upload Requirements — send a photograph of your site list or type what you need, and we will come back with what we can supply and what it costs. No account is needed to ask.

We are based in Patna and serve Bihar and Jharkhand. Deliveries run through franchise partners who each cover particular PIN codes, so coverage is decided by your address: enter it and the site shows the partner serving you, with their prices and stock. If nobody covers your PIN code yet, the product page says so rather than letting you order something we cannot bring.

It is worked out from your delivery address at checkout and shown before you confirm — never added afterwards. An order of two or more items is charged one delivery fee, not one per product.

When your order reaches a stated value or quantity. Where that applies it is shown on the product page and taken off automatically at checkout — there is no code to enter.

Every time we show is an estimate, not a guarantee. It depends on how far you are from the store serving you, the traffic that day, and whether a loaded vehicle can reach your address. Orders are normally confirmed and prepared for dispatch within one working day. The full detail is in our Shipping & Delivery Policy.

Yes, for heavy goods — cement, sand, bricks, aggregates and the like. Add labour for unloading at checkout, choose how many labourers you want, and the cost is shown before you confirm. It is entirely optional and nothing is added unless you ask for it.

Check the goods before the vehicle leaves. If anything is damaged, wrong or short, note it with the delivery person there and then — you may refuse the delivery for any of those reasons. That note is what makes the claim straightforward afterwards.

Yes — free of charge any time before it is dispatched. Because everything is Cash on Delivery you have paid nothing at that point, so cancelling costs you nothing and there is no refund to wait for. A booked service can be cancelled free until work begins.

Report it within 24 hours of delivery. Send your Order ID and clear photographs of the item, the damage and the packaging to info@makemyhome.org, or raise the request from My Orders. Keep the item and its packaging until the request is resolved.

Anything marked No Return on its product page; cement, sand, aggregates and similar loose materials once unloaded, opened or partly used, because quality cannot be verified after that; items cut, mixed or tinted to your order; and services already performed. The return window for everything else is shown on the product page, counted from the date of delivery. See the Return & Cancellation Policy.

We tell you the outcome within 3 working days of receiving your request, or of completing an inspection where one is needed. An approved refund is processed within 5–7 working days, and your bank may take a further 2–5 days to show it. Full detail in the Refund Policy.

To your bank account. There is no original payment to reverse, so we need your account number and IFSC saved under My Profile before a refund can be started. Adding them early saves several days if you ever need one.

From My Orders, once the order has been marked delivered. It is available to download and print from there at any time afterwards.

Not at present. We are an MSME registered business in Bihar, and our invoices are issued without GST — you will not see a GST line on them. If that changes, invoices will carry our GSTIN and the tax split automatically.

Make My Home is a construction materials and home services platform, MSME registered in Bihar and based at Road No. 6, Postal Park, near Hanuman Mandir, Patna 800001. More on the About Us page.

With your mobile number. We send a one-time code to it — there is no password to create or forget. If you would rather use a password you can set one from your profile.

Yes, for Android. It shares one catalogue, one set of prices and one order history with this website, so an order placed on site from your phone is on your account when you get back to a desk.

Open My Orders. Each order shows its current status as it moves from confirmed through to delivered, and your invoice appears there once it arrives.