Welcome to Make My Home. These Terms & Conditions (“Terms”) govern your use of our website at https://makemyhome.org and our Make My Home mobile application for Android (together, the “Platform”), and any products or services offered through them.
By accessing, browsing or using the Platform, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, please stop using the Platform.
This document is an electronic record under the Information Technology Act, 2000 and the rules made under it. It does not require a physical or digital signature.
The Platform is owned and operated by Make My Home, an online marketplace for construction materials and home services operating in India. You can reach us at any time at info@makemyhome.org.
You must be at least 18 years old and capable of entering into a binding contract under the Indian Contract Act, 1872 to use the Platform. By using it, you confirm that you meet this requirement.
Make My Home lists products and services supplied both by us and by independent vendors and franchise partners. When you place an order:
Orders are paid by Cash on Delivery — you pay the delivery agent when the goods reach you. We do not accept card, UPI or netbanking payments, and so never ask for, see or store your card number, CVV, UPI PIN or netbanking password. Should we add an online payment option later, it will be announced on the Platform before it is enabled.
Delivery timelines are estimates and depend on your location, stock and the partner serving you. See our Shipping Policy for details. Someone aged 18 or over must be available at the delivery address to receive the goods and to share the delivery OTP where one is used.
Any delivery time shown on the Platform is an estimate, not a contractual commitment. Where you are close to the store serving you — roughly within five kilometres — an order can often arrive in about 30 to 60 minutes during working hours, and the product page shows this. That is a typical time based on past deliveries in that area, not a promise that a particular order will arrive within it. It takes longer where traffic is heavy or the weather is bad, where the road to your address is narrow, unpaved or closed to loaded vehicles at certain hours, where your actual distance from the store is greater than the estimate assumed, where the order is heavy or bulky enough to need a larger vehicle or loading help, or where it is placed at night, on a public holiday, or outside working hours. Time is not of the essence in any contract formed under these Terms, and a delivery arriving later than an estimate shown on the Platform is not by itself a breach of contract or a ground for compensation. Nothing in this clause limits your rights where an order is never delivered, or is cancelled under our Return & Cancellation Policy.
Cancellation and return rights vary by product and are shown on each product page. See our Return & Cancellation Policy and Refund Policy, which form part of these Terms.
You agree not to:
We try to describe products accurately, but listings may contain errors, and colours and finishes can appear different on screen. Construction materials are natural or manufactured goods and may vary slightly in shade, texture and size between batches. Where a listing is materially wrong, our liability is limited to correcting it, cancelling the affected order and refunding you.
All text, graphics, layout, design, logos, images and data on the Platform belong to Make My Home or its licensors. You may use the Platform for your own personal, non-commercial purposes only.
The Platform uses third-party services — messaging providers, maps and analytics — and may link to other websites. We do not control those services and are not responsible for their content or their policies. Their terms apply to your use of them.
If you register as a vendor or franchise partner, you additionally agree to supply genuine goods, honour the prices and stock you publish, and meet the commission and settlement terms agreed with us. We may suspend a partner account for repeated cancellations, misrepresentation of stock, or any conduct that harms customers.
The Platform is provided on an “as is” and “as available” basis. To the extent permitted by law, our total liability for any claim connected with an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses, including loss of profit, business or data. Nothing here limits liability that cannot be limited under Indian law, including your rights under the Consumer Protection Act, 2019.
You agree to indemnify Make My Home, its employees, agents and partners against any claim or loss arising from your misuse of the Platform or your breach of these Terms or of any law.
We are not liable for delay or failure caused by events beyond our reasonable control, including natural disasters, floods, strikes, lockdowns, war, fire, network or power failure, or government restriction.
We may suspend or close an account that breaches these Terms or the law, or that we reasonably believe is being used fraudulently. You may stop using the Platform and delete your account at any time. Orders already placed and payments already due are unaffected.
We may update these Terms from time to time. The “Last Updated” date above always shows the current version. Continuing to use the Platform after a change means you accept the updated Terms; the Terms in force when you placed an order govern that order.
These Terms are governed by the laws of India. Courts at Patna, Bihar have exclusive jurisdiction over any dispute. Before going to court, please write to us at info@makemyhome.org — most issues are settled quickly.
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, complaints may be sent to our Grievance Officer:
We acknowledge every complaint within 48 hours and resolve it within 30 days of receipt.