This Privacy Policy explains how Make My Home (“we”, “us”, “our”) collects, uses, stores, shares and protects your personal information when you use:
together referred to as the “Platform”. This single policy applies to both; wherever the app and the website behave differently, that difference is stated.
By creating an account, placing an order, or otherwise using the Platform, you agree to this Privacy Policy. If you do not agree, please stop using the Platform.
We collect only what we need to run a construction-materials and home-services marketplace. Specifically:
| What | When | Why |
|---|---|---|
| Name, mobile number, email address | Registration, login, checkout | To create and secure your account and to contact you about an order |
| Password (stored only in encrypted/hashed form) | Registration | To let you sign in. We cannot read your password. |
| Delivery address, city, state and PIN code | Adding an address, checkout | To find the nearest franchise, calculate delivery charges, and deliver your order |
| Order details, payment method and transaction status | Placing an order | To process, deliver, invoice and support your order |
| Photographs you choose to upload with a custom requirement | Only when you submit a requirement with images | To understand the material or service you are asking for |
| Messages you send us through the contact form | Only when you write to us | To answer your question |
| What | Why |
|---|---|
| Location coordinates attached to your saved delivery address | To match your address to the nearest serving franchise and to calculate distance-based delivery and loading/unloading charges |
| IP address, device and browser information | Security, fraud prevention and diagnosing faults |
| Pages and products viewed, and actions taken on the Platform | To show relevant products and improve the Platform |
| Push notification token (app only) | To send you order updates. You can switch notifications off in your device settings at any time. |
If you register as a vendor or franchise partner, we additionally collect your business name, owner name, business address, service area and bank account details (account number and IFSC) so that we can settle payments due to you. This information is used only for payouts, accounting and statutory compliance.
Transactional messages are part of the service and cannot be switched off while you have an active order. Promotional messages can be stopped at any time by writing to info@makemyhome.org.
We process your personal data on the basis of the consent you give when you create an account or place an order, and where processing is necessary to perform our contract with you or to comply with law. You may withdraw your consent at any time (see section 8) — but note that we may be unable to continue providing the service if you do.
We share the minimum necessary information with the following categories of recipients:
| Recipient | What is shared | Purpose |
|---|---|---|
| Franchise partners, vendors and delivery personnel fulfilling your order | Name, phone number, delivery address, order contents | To pack, dispatch and deliver your order |
| Messaging providers (Authkey.io for SMS and WhatsApp) | Mobile number and message content | To send OTPs and order updates |
| Google (Sign-In, reCAPTCHA, Analytics, Firebase Cloud Messaging) | Account identifier on sign-in; usage data; device token for notifications | Login, bot protection, aggregate usage statistics, push notifications |
| OpenStreetMap / Nominatim | An address or PIN code you type into the address form | To convert the address you enter into map coordinates, so delivery distance and charges can be calculated |
| Our hosting and IT service providers | Data stored on our servers | To operate the Platform |
| Government, regulatory or law-enforcement authorities | Only what the law requires | When we are legally obliged to disclose |
We do not share your personal data with advertising networks, data brokers, or any third party for their own marketing purposes.
Our website uses cookies to keep you signed in, remember your cart, and measure aggregate traffic through Google Analytics. You can block or delete cookies in your browser settings, but some features — including staying signed in and checking out — will stop working. The mobile app does not use browser cookies; it stores a login token on your device for the same purpose.
You can ask us to delete your account and personal data in either of these ways:
We will verify that the request is genuinely yours and complete the deletion within 30 days. Deleting your account removes your name, contact details, addresses, saved location coordinates, uploaded photographs and notification token. As explained in section 6, invoices and transaction records must be retained for the statutory period.
You have the right to:
To exercise any of these rights, write to info@makemyhome.org. To withdraw consent, use the subject line “Withdrawal of Consent for Processing Personal Data”.
Data is transmitted between your device and our servers over encrypted HTTPS connections. Passwords are stored as one-way hashes and cannot be recovered or read by us or by our staff. Access to personal data is restricted to authorised personnel who need it to do their job, and administrative and franchise accounts see only the information required to fulfil an order.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep your password confidential and tell us immediately if you suspect your account has been accessed by someone else.
The Platform is intended for users aged 18 and above and is not directed at children. We do not knowingly collect personal data from anyone under 18. If you believe a child has given us personal data, write to info@makemyhome.org and we will delete it.
Your personal data is stored on servers located in India. Some of our service providers named in section 4 may process limited data outside India; where that happens, we rely on their contractual commitments to protect it to a comparable standard.
We may update this Privacy Policy from time to time. The “Last Updated” date at the top always shows the current version. If we make a significant change to how we use your data, we will notify you in the app or by email before it takes effect.
In accordance with the Information Technology Act, 2000, the rules made under it, and the Digital Personal Data Protection Act, 2023, the contact details of our Grievance Officer are:
We acknowledge every complaint within 48 hours and resolve it within 30 days of receipt.