Refund Policy
Last Updated: 12 August 2026
This policy explains when a refund is due and how you receive it. Whether an item can be returned or
an order cancelled in the first place is covered by our
Return & Cancellation Policy. This applies to
makemyhome.org and the Make My Home Android app.
1. When You Are Entitled to a Refund
- Order cancelled before dispatch — full refund of everything paid.
- Order cancelled by us — stock unavailable, or address outside our service area — full refund.
- Delivery refused for a genuine reason — goods damaged, wrong or short — full refund including delivery and loading charges.
- Approved return — refund of the item's price; delivery and loading charges are refunded only where the fault was ours.
- Service not delivered — a service cancelled before work begins, or not performed, is refunded in full.
Orders are paid by Cash on Delivery. You pay nothing until the goods reach you, so
cancelling before delivery costs you nothing and needs no refund. A refund arises only where you
have already paid on delivery — for a return, a refused delivery, or a service not performed.
2. How the Refund Reaches You
| How you paid | How you are refunded | What you need to do |
|---|
| Cash on Delivery |
Bank transfer to the account saved on your profile |
Add your bank account number and IFSC code under My Profile |
COD orders need your bank details before we can pay you back. There is no
original payment method to reverse, so a refund cannot be started until a valid account number
and IFSC are saved on your profile. Please check them carefully — a wrong IFSC or account
number is the most common cause of a delayed refund.
3. How Long It Takes
- We approve or decline a refund request within 3 working days of receiving it, or of completing an inspection where one is needed.
- Approved refunds are processed within 5–7 working days.
- Once we have processed it, your bank may take a further 2–5 working days to show the money in your account. That part is outside our control.
4. Partial Refunds
Where only part of an order is cancelled or returned, we refund the value of those items. Delivery and
loading charges are refunded in proportion only where the fault was ours; if the rest of the order was
still delivered, those charges stand.
5. What Is Not Refunded
- Items marked “No Return” on their product page, unless they arrived damaged, wrong or short
- Loose or perishable materials such as cement, sand and aggregates once unloaded, opened or partly used
- Goods cut, mixed, tinted, fabricated or customised to your requirement
- Services already performed
- Charges already incurred on a delivery that failed because the address was wrong or nobody was available
6. Tracking Your Refund
The status of a refund is shown against the order under My Orders, and we notify you when it
is approved and again when it is processed.
7. Support
For anything to do with a refund, write to info@makemyhome.org
from your registered email address, quoting your Order ID. Complaints not resolved to
your satisfaction can be escalated to our Grievance Officer, whose details are in our
Terms & Conditions.