Shipping & Delivery Policy
Last Updated: 12 August 2026
This policy explains how we deliver orders placed on makemyhome.org
and on the Make My Home Android app.
1. Where We Deliver
We deliver through franchise partners and vendors serving particular PIN codes. When you enter your
delivery address, the Platform finds the partner covering that area and shows you their prices, stock
and delivery charges. If no partner serves your PIN code yet, the product page will say so and you
will not be able to check out for that address.
2. Order Processing
- Orders are normally confirmed and prepared for dispatch within 1 working day of order confirmation or successful payment.
- Bulk materials — cement, sand, aggregates, bricks — are scheduled with the serving franchise and may take longer depending on vehicle availability.
- Processing can be delayed on public holidays, during heavy rain, and at times of unusual demand.
3. Delivery Timelines
Every timing we show is an estimate, not a guarantee. How long a delivery actually
takes depends on how far you are from the store serving you, the traffic on the day, whether a
loaded vehicle can reach your address, and what you have ordered.
| Distance from the serving store | Usual delivery |
|---|
| Within a few kilometres (about 5 km) | Often 30–60 minutes during working hours |
| Elsewhere in the serving city or town | Usually the same day, sometimes 1–3 working days |
| Nearby areas within the same district | 1–5 working days |
| Bulk materials requiring a truck or tractor load | Scheduled with you, usually 2–7 working days |
| Home services | On the date and time slot you book |
About the quick nearby deliveries. An order going only a few kilometres from
the store can reach you in about half an hour, and that is what the product page shows when you
are that close. It is a typical time, not a commitment. It takes longer when:
- traffic is heavy, or it is raining;
- the road to your address is narrow, unpaved, or closed to loaded vehicles at some hours;
- you are further from the store than the estimate assumed — the exact distance is only
known once you have entered your delivery address;
- the order is heavy or bulky enough to need a larger vehicle, loading help, or a
scheduled slot;
- the order is placed late in the evening, at night, or on a public holiday.
Orders placed outside working hours are delivered in the next working slot rather than
immediately.
4. Delivery Charges
- Delivery may be charged as a fixed amount or calculated from the distance to your address — a base charge plus a per-kilometre rate.
- Because the distance is only known once we have your address, a distance-based charge is calculated at checkout. The final amount is always shown before you pay.
- Free delivery may apply when your order reaches a stated value or quantity. Where it does, it is shown on the product page and applied automatically at checkout.
5. Labour for Unloading
Heavy goods — cement, sand, bricks, aggregates and similar — can be delivered with
labour for unloading: workers to move the goods off the vehicle for you.
This is optional. Nothing is added unless you ask for it at checkout, so you
are free to unload the delivery yourself at no extra cost.
The charge is quoted per labourer, and you choose how many you want when you
place the order. It is shown as its own line at checkout and on your invoice, and it is
not waived by a free-delivery offer, because it pays for handling rather than
for transport.
6. Your Delivery Address
- Orders are delivered to the exact address saved at checkout. Please check the address, PIN code and phone number carefully.
- Vehicles carrying bulk materials need road access to the delivery point. Tell us in advance if access is narrow, unpaved or restricted at certain hours.
- Someone aged 18 or over must be present to receive the goods and to share the delivery OTP where one is used.
- Unloading is to the ground floor or the nearest accessible point unless agreed otherwise.
7. Tracking Your Order
Order status is shown under My Orders on the website and in the app. We send updates by SMS,
WhatsApp, email or push notification at confirmation, dispatch and delivery, to the mobile number and
email registered on your account.
8. Delays
We will keep you informed and help resolve any delay, but we are not responsible for delays caused by:
- An incorrect or incomplete address, or an unreachable phone number
- No one being available to receive the delivery
- Vehicles being unable to reach the delivery point
- Weather, strikes, road closures, government restrictions or other events beyond our control
9. Failed or Refused Deliveries
If a delivery cannot be completed — wrong address, nobody available, or access denied — the goods
return to the franchise and we will contact you to arrange redelivery.
A redelivery charge may apply. If we cannot reach you within 7 days, the order may be
cancelled and refunded under the Refund Policy, less any charges already
incurred.
10. Checking Your Delivery
Please check the goods at the time of delivery. If anything is damaged, wrong or short,
note it with the delivery person and report it within 24 hours — see our
Return & Cancellation Policy.
11. Contact
For anything to do with a delivery, write to info@makemyhome.org
with your Order ID.